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[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]SITUATION
\nThe company is a rapidly growing technology provider in the health care sector, currently operating in approximately 10 countries. The end-users of the company’s products are healthcare personnel. Product-related customer support was decentralized by country. Due to strong growth, the local management of customer support led to varying, complex, and inefficient processes. Furthermore, the company used multiple local partners to support resource availability.<\/p>\n
OBJECTIVE
\nThe company decided to centralize customer support and unify the local processes. To support this transformation, a single, comprehensive partner was needed to provide customer support services across all languages in the company’s market area. The company initiated a tender process for transitioning to a single partner model and centralizing customer support functions to the chosen partner.<\/p>\n
HOW DID KONSULTTIVERKKO HELP?
\nOur consultants defined the target state for customer support and the scope of services included in the tender. Together with the company\u2019s key personnel, we conducted a market dialogue and tender process with international service providers. The outcome of our assignment was the selection of a single partner and the start of the function transition to the service provider in one target country, from where the service is centrally offered in all languages. This solution thus also secures the company’s growth into new markets cost-effectively.<\/p>\n
RESULTS
\nThe company now has one selected partner for providing customer support services, and the need for country-specific solutions will be reduced in the future. As the growth company expands into new markets, demand will be directed to this partner, enabling profitable and strong growth. Additionally, the operating models and processes are more streamlined and cost-effective compared to locally produced solutions.
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Driving Growth through Operational EfficiencySITUATION The company is a rapidly growing technology provider in the health care sector, currently operating in approximately 10 countries. The end-users of the company’s products are healthcare personnel. Product-related customer support was decentralized by country. Due to strong growth, the local management of customer support led to varying, complex, and […]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":7783,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"
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Yhti\u00f6 on voimakkaasti kasvava, hoiva-alan teknologiatoimittaja, joka toimii t\u00e4ll\u00e4 hetkell\u00e4 noin 10:ssa maassa. Yrityksen tuotteiden loppuk\u00e4ytt\u00e4ji\u00e4 on hoitohenkil\u00f6kunta. Tuotteisiin liittyv\u00e4 asiakastuki oli maakohtaisesti hajautettu. Voimakkaan kasvun johdosta asiakastuen hallinta paikallisesti johti vaihteleviin, monimutkaisiin ja tehottomiin prosesseihin. Lis\u00e4ksi yhti\u00f6 k\u00e4ytti useita paikallisia kumppaneita tukemaan resurssien saatavuutta.<\/span><\/p> Yhti\u00f6 on p\u00e4\u00e4tt\u00e4nyt keskitt\u00e4\u00e4 asiakastuen ja yhten\u00e4ist\u00e4\u00e4 paikalliset prosessit. Muutoksen tueksi tarvittiin yksi laaja-alainen, asiakastukipalveluja tarjoava kumppani, joka voi tarjota palvelun kaikilla yhti\u00f6n markkina-alueen kielill\u00e4. Yhti\u00f6 aloitti kilpailutusprosessin yhden kumppanin malliin siirtymisest\u00e4 ja asiakastuen toimintojen keskitt\u00e4misest\u00e4 valitulle kumppanille.<\/span><\/p> Konsulttimme m\u00e4\u00e4rittiv\u00e4t asiakastuen tavoitetilan ja kilpailutuksen piiriss\u00e4 olevien palvelujen laajuuden. Yhdess\u00e4 yhti\u00f6n avainhenkil\u00f6iden kanssa toteutimme markkinavuoropuhelun ja kilpailutuksen prosessin kansainv\u00e4lisen tason palveluntarjoajien kanssa. Toimeksiantomme lopputuloksena valittiin yksi kumppani ja aloitettiin toimintojen transitio palveluntarjoajalle yhteen kohdemaahan, josta palvelua tarjotaan keskitetysti kaikilla kielill\u00e4. T\u00e4ten ratkaisu turvaa my\u00f6s yhti\u00f6n kasvun uusille markkinoille kustannustehokkaasti.<\/span><\/p> Yhti\u00f6ll\u00e4 on nyt yksi valittu kumppani asiakastuen palvelujen tarjoamiseen, ja jatkossa tarve maakohtaisille ratkaisuille on v\u00e4h\u00e4isempi. Kasvuyhti\u00f6n laajentuessa uusille markkinoille, kysynt\u00e4 ohjataan t\u00e4lle kumppanille, mik\u00e4 mahdollistaa kannattavan ja voimakkaan kasvun. Lis\u00e4ksi toimintamallit ja prosessit ovat suoraviivaisempia ja kustannustehokkaampia verrattuna paikallisesti tuotettuihin ratkaisuihin.<\/span><\/p> [\/et_pb_text][\/et_pb_column][et_pb_column type=\"2_5\" _builder_version=\"4.24.2\" _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.16\" custom_padding=\"50px||0px|||\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.24.2\" custom_padding=\"0px||0px||true|false\" border_width_top=\"10px\" border_color_top=\"#30C57A\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.16\" global_colors_info=\"{}\"][et_pb_text module_class=\"dct_title_v3\" _builder_version=\"4.24.2\" text_font=\"||||||||\" header_4_font=\"||||||||\" custom_margin=\"15px||15px||false|false\" hover_enabled=\"0\" global_colors_info=\"{}\" sticky_enabled=\"0\"]<\/p> [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=\"on\" gutter_width=\"2\" make_equal=\"on\" _builder_version=\"4.16\" custom_padding=\"0px||||false|false\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.16\" global_colors_info=\"{}\"][et_pb_blog fullwidth=\"off\" posts_number=\"3\" include_categories=\"53\" meta_date=\"j.n.Y\" excerpt_length=\"120\" show_author=\"off\" show_excerpt=\"off\" show_pagination=\"off\" use_overlay=\"on\" hover_icon=\"\ue0ec||divi||400\" module_class=\"dct_blog_v4\" _builder_version=\"4.24.2\" header_font=\"||||||||\" meta_font=\"||||||||\" read_more_font=\"||||||||\" custom_padding=\"||2vw||false|false\" hover_enabled=\"0\" global_colors_info=\"{}\" sticky_enabled=\"0\"][\/et_pb_blog][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"class_list":["post-7807","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/konsulttiverkko.fi\/en\/wp-json\/wp\/v2\/pages\/7807","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/konsulttiverkko.fi\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/konsulttiverkko.fi\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/konsulttiverkko.fi\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/konsulttiverkko.fi\/en\/wp-json\/wp\/v2\/comments?post=7807"}],"version-history":[{"count":6,"href":"https:\/\/konsulttiverkko.fi\/en\/wp-json\/wp\/v2\/pages\/7807\/revisions"}],"predecessor-version":[{"id":8231,"href":"https:\/\/konsulttiverkko.fi\/en\/wp-json\/wp\/v2\/pages\/7807\/revisions\/8231"}],"up":[{"embeddable":true,"href":"https:\/\/konsulttiverkko.fi\/en\/wp-json\/wp\/v2\/pages\/7783"}],"wp:attachment":[{"href":"https:\/\/konsulttiverkko.fi\/en\/wp-json\/wp\/v2\/media?parent=7807"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}TAVOITETILA<\/span><\/h5>
KUINKA KONSULTTIVERKKO AUTTOI?<\/span><\/h5>
TULOKSET<\/span><\/h5>
Aiheeseen liittyv\u00e4t artikkelit<\/h2>